What is the interview process like?
Our interviews are gentle conversations where you share your life stories at your own pace, guided by empathetic prompts to make it comfortable and meaningful.

Can I choose video or audio only?
Yes, we offer video or audio interviews based on your preference, ensuring a format that suits your comfort level.

Are interviews online or in person?
Interviews are conducted online via the Riverside App. We prioritise your convenience. We provide full easy to follow instructions for the interview process.

How long do interviews last?
Sessions are 1½ hours, 3 hours, or 4½ hours, with flexibility for additional hours if needed.

How long is the finished memoir?
It all depends on the interview, edited memoirs are on average around 10 minutes less than the duration of the interview for every 1½ hours of interview.

Do I need to prepare anything?
Very little preparation is required, we provide an easy to follow guide on how to set up for the interview.

Will family members be involved?
We suggest you make space and time for the interview for yourself alone, so you can speak freely without worrying about what you say. Some people find it useful to have a tech-savvy friend or family member to hand if any problems occur—it’s entirely up to you.

Is the process private and secure?
Absolutely; recordings are stored securely and shared only with you via private links.

What if I’m not tech-savvy?
We offer step-by-step guidance for the whole process to alleviate any technical concerns.

How is the final memoir delivered?
As a polished video or audio file via an online link, with add-ons like transcripts, usb drives for a lasting keepsake.

What if I need to reschedule?
Rescheduling is straightforward and free with advance notice, ensuring the process fits your schedule seamlessly.

Can I stop or pause the interview if I need a break?
Yes, you can pause or stop at any time; we’ll resume when you’re ready, ensuring a relaxed experience.

What equipment do I need for an online interview?
Just a device with dependable internet, a built in camera and microphone (e.g., smartphone or laptop); try to use the best device you have or can borrow, we’ll guide you through setup so no need to worry.

How soon will I receive my memoir after the interview?
Expect your memoir within 1-2 weeks after editing, depending on your package and preferences.

Can I review the memoir before it’s finalised?
Yes, we’ll share a draft for your feedback, ensuring you are happy with the result.

Are there language or accent preferences for interviews?
Our interviews are for English speakers only at present and welcome all accents, capturing your authentic voice with care.

What if I’m nervous about sharing my story?
Our empathetic approach helps ease nerves; we start with light topics and proceed at your comfort level.

Can I add more stories after the initial session?
Yes, additional hours can be booked to include further memories.

Can I add photographs to the finished video?
Yes, you can provide images to illustrate key moments in the video, we will give details on correct format and how to upload them.

Is there a cost for the initial consultation?
No, the 15-minute consultation is free to discuss your needs and preferences.

What happens if my internet fails during an online interview?
We’ll pause and reconnect if needed, our recording process happens via the Riverside app so everything is recorded by your device, this means the internet connection won’t affect the quality of the finished recording. If problems persist we can reschedule to ensure your story is fully captured.

Do I have to share my finished Memoir straight away?
It’s entirely up to you, you decide who gets to see it and when. Some people decide to only share their story with family after they have passed on, leaving instructions for how to share it in their will.

Can I make a recording with my spouse or partner?
Yes, however we recommend that couples record separately from their spouses or partners, as this allows people to really get their truth across without worrying about the dynamics of a relationship. We are happy to talk it through and create the experience that you are most comfortable with.